Getting around an airport can be a challenge, especially if you require wheelchair assistance. At Indigo, we understand the importance of making travel accessible for everyone, and we’re committed to providing a seamless experience for passengers with disabilities. This guide will walk you through the process of requesting wheelchair assistance at Indigo airports and help you navigate your journey smoothly.
Requesting Wheelchair Assistance
The first step is to inform Indigo about your need for wheelchair assistance. You can do this in several ways:
- Online: When booking your flight online, you’ll have the option to request wheelchair assistance. Look for the “Special Assistance” or “Accessibility” section on the booking page.
- Phone: Contact Indigo’s customer service team directly by phone. Be sure to provide all the relevant details about your needs and travel dates.
- At the Airport: If you haven’t requested assistance in advance, you can approach the Indigo airport staff at the check-in counter or the gate.
What to Expect When You Arrive
Upon arrival at the airport, you can expect:
- Meet & Greet: A member of Indigo’s staff will be waiting for you at the designated meeting point.
- Wheelchair Transportation: You’ll be escorted to the check-in counter, security checkpoint, and boarding gate in a wheelchair.
- Assistance with Baggage: Indigo staff will help you with your luggage throughout your journey.
Tips for a Smooth Journey
Here are some tips to help you prepare for your trip and ensure a smooth experience:
- Provide Clear Information: When requesting wheelchair assistance, be specific about your needs. This includes the type of wheelchair you use, any additional support you might require, and whether you need assistance with boarding or disembarking the aircraft.
- Arrive Early: It’s always a good idea to arrive at the airport with ample time to allow for any delays or unforeseen circumstances.
- Pack Smart: Pack your essential items in your carry-on bag so you don’t have to wait for your checked luggage.
- Communicate: If you have any concerns or need further assistance, don’t hesitate to ask Indigo staff for help.
What to Do if You Have a Delay or Cancellation
- Stay Informed: Keep an eye on flight information boards and announcements to stay updated on any changes to your flight.
- Contact Indigo: If your flight is delayed or canceled, contact Indigo’s customer service team for assistance.
- Seek Assistance: If you need wheelchair assistance while waiting at the airport, approach an Indigo staff member for support.
“Indigo is dedicated to providing accessible travel for all passengers. Their team is trained to provide the necessary support to make your journey as comfortable and enjoyable as possible.” – John Smith, Travel Blogger
FAQ
Q: Do I need to provide any documentation for wheelchair assistance?
A: No, you don’t need to provide any medical documentation to request wheelchair assistance.
Q: How much does wheelchair assistance cost?
A: Wheelchair assistance is a complimentary service provided by Indigo.
Q: Can I bring my own wheelchair onboard?
A: Yes, you can bring your own wheelchair onboard. It will be stored in the baggage compartment, and Indigo staff will assist with loading and unloading your wheelchair.
Q: What if I need additional assistance, such as with using the restroom?
A: If you need additional assistance, be sure to inform Indigo staff when you request wheelchair assistance. They’ll be happy to help with any specific needs you may have.
